Refund and Dispute Policy
If something goes wrong with a project, this is how SkillLink reviews it and what decisions are possible.
Last updated: launch version
Opening a dispute
- A Business Owner can open a dispute if the submitted work has problems.
- The Freelancer can respond and explain their side.
- Both sides should keep their evidence inside SkillLink.
How SkillLink reviews a dispute
- Admin reviews the project details and agreed budget.
- Admin reviews the project messages.
- Admin reviews the KPay payment proof.
- Admin reviews the submitted work.
Possible decisions
- Ask the Freelancer to revise the work.
- Approve the payout to the Freelancer.
- Give a partial refund to the Business Owner.
- Give a full refund to the Business Owner.
- Cancel the project.
Payouts during a dispute
While a project is marked as disputed, the payout is held. No money is added to the Freelancer's Available Balance until the dispute is resolved.
Refund timing
Approved refunds are sent manually by SkillLink using KPay, to the same account that made the original payment.
Work and payment must stay inside SkillLink
If users move payment or work outside SkillLink, SkillLink may not be able to help resolve the dispute. We can only review projects, messages, payment proof and work records that exist inside the app.